You are never charged to generate or preview a portrait. If you are not happy with a preview, simply generate another one — free previews let you try different styles and photos before you decide to buy.

Digital downloads are delivered instantly and cannot be returned once downloaded, so purchases are final. However, we will gladly re-issue your file or refund you if:

• the file is corrupted, incomplete, or fails to download;
• you were charged more than once for the same order; or
• you received a file that does not match the portrait you purchased.

Change-of-mind refunds are not available on delivered digital files — please use the free preview to confirm you love your portrait before purchasing.

Fine art prints are made to order. We will replace your print free of charge, or refund it, if it arrives:

• damaged or defective;
• with a printing error on our part; or
• lost or undelivered in transit.

For damaged or defective prints, please send a photo of the item and the packaging within 14 days of delivery so we can make it right quickly.

• Change of mind after a digital file has been downloaded.
• Minor stylistic preferences that could be resolved by regenerating a free preview.
• Orders where an incorrect shipping address was provided by the customer.

Email us with your order number (or your Repairmyphoto ID from the site footer) and a short description of the issue, including photos for damaged prints. We aim to respond within 2 business days and resolve approved requests promptly. Approved refunds are returned to your original payment method.